How We Communicate With You

Email is our primary communication channel. Here's how we use it:

• Transactional Emails: Order confirmations, shipping updates, delivery notifications, payment receipts, and prescription status updates are sent automatically. These cannot be unsubscribed as they are essential to your order.
• Promotional Emails: Special offers, discounts, new product launches, seasonal sales, and health tips. You can opt out anytime via the unsubscribe link.
• Account Emails: Password resets, account verification, security alerts, and login notifications. These are security-critical and cannot be opted out of.
• We will never send spam. All emails are relevant, useful, and sent from our verified domain @usarxmeds.com.
• We limit promotional emails to a maximum of 2-3 per week to respect your inbox.

We use SMS to send you timely, important updates about your orders:

• Order Confirmation: A text message confirming your order has been received and is being processed.
• Shipping Updates: Tracking number, shipment status, and estimated delivery date sent via SMS.
• Delivery Confirmation: A text confirming your package has been successfully delivered.
• Urgent Alerts: Critical medication safety alerts or recall notifications may be sent via text for immediate awareness.
• You can opt out of SMS notifications anytime by replying STOP to any of our text messages or by updating your account settings.
• Standard messaging rates may apply based on your carrier. UsarxMeds does not charge for sending SMS.

We may contact you by phone in specific situations for your safety and order accuracy:

• Prescription Verification: Our pharmacist may call to verify your prescription details or discuss medication alternatives.
• Order Issues: If there's a problem with your order (payment issues, address discrepancies, out-of-stock items), we may call to resolve it quickly.
• Delivery Problems: If your package encounters delivery issues, we may call to arrange redelivery or provide updates.
• Safety Alerts: For critical medication recalls or safety warnings related to your purchased medications, we may contact you by phone.
• We will never make unsolicited sales calls. All phone communications are order-related or safety-related only.
• Our outbound calls will always come from +1 (561) 905-4006. We will never ask for sensitive financial information over the phone.

Your personal information and communication data are fully protected:

• Your email address, phone number, and personal data are never sold, shared, or rented to any third party for marketing purposes.
• All communications are encrypted using 256-bit SSL encryption to protect your information during transmission.
• We comply with all applicable US privacy laws including CAN-SPAM Act, TCPA (Telephone Consumer Protection Act), and state privacy regulations.
• Your communication history is stored on secure, encrypted servers and is accessible only to authorized UsarxMeds personnel.
• You have the right to request deletion of your communication history at any time by contacting our support team.

We make it easy for you to control what communications you receive:

• Email: Click the "Unsubscribe" link at the bottom of any promotional email. Your request will be processed within 24-48 hours.
• SMS: Reply "STOP" to any text message from UsarxMeds. You'll be immediately unsubscribed from all SMS notifications.
• Account Settings: Log in to your account → Settings → Communication Preferences → Toggle off any notification type.
• Contact Us: Call +1 (561) 905-4006 or email support@usarxmeds.com and we'll update your preferences manually.
• Important: Even after opting out of marketing emails, you will still receive essential transactional emails (order confirmations, shipping updates, safety alerts) as required by law.

We respect your time and inbox. Here's how often you can expect to hear from us:

• Order-Related Emails: Only when you place, modify, or have updates on an order. Typically 3-5 emails per order (confirmation, shipped, in transit, delivered).
• Promotional Emails: Maximum 2-3 per week. We never flood your inbox.
• SMS Messages: Only for critical order updates — typically 2-4 texts per order.
• Phone Calls: Only when absolutely necessary — prescription verification, order issues, or critical safety alerts. Very rare.
• Safety Alerts: Only when relevant to your purchased medications. These are infrequent but critical.

We value your feedback and take communication-related complaints seriously:

• If you believe you received an unwanted communication from us, contact us immediately and we'll resolve it within 24 hours.
• Report any suspicious emails or calls claiming to be from UsarxMeds to support@usarxmeds.com so we can investigate.
• Share your communication preferences feedback — we continuously improve our systems based on customer input.
• All complaints are logged, investigated, and resolved with a written response within 48 hours.